Hi Love! If you didn't liked your IT SHOES or you want to return them outside from Portugal and Spain these are the steps you must follow.
1. Can I return an item? If you aren't happy with your purchase don't worry you can send them back always checking that it is in perfect conditions. Return Adress: IT SHOES Rua Cidade N'Dola nº 79 4150-207 Porto. Portugal
2. How long do I have to return an item? Returns can be made within 15 days from date of receiving.
3. Do I have to pay anything to return my items? Yes, you will have to pay the return delivery.
4. How will I receive my refund? Once the return has been approved, you will receive your refund via the same way used to make your purchase.
5. When will I receive my refund? Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/ building society.
6. What should I do if the refund amount is incorrect? Contact me at firstname.lastname@example.org and we will solve the problem as quickly as possible.
7. ITSHOES.com reserves the right to reject returns sent or communicated beyond the date or in bad conditions .