Returns

Can I return an item?

If you aren't happy with your purchase don't worry, you can send them back always checking that it is in perfect conditions. 

Return Adress:

IT SHOES

RUA FRANÇA JÚNIOR 615

4450-137 MATOSINHOS

PORTUGAL

Please, send us an email to info@itshoes.com in order to request the return.

How long do I have to return an item?

Returns can be made within 15 days from date of purchase.

Do I have to pay anything to return my items?

Yes, you will have to pay the return delivery.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same way used to make your purchase.

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/ building society.

What should I do if the refund amount is incorrect?

Contact info@itshoes.com and we will solve the problem as quickly as possible.

Itshoes.com reserves their right to refuse returns communicated or sent out of time, or on shoes that are not in the same conditions in which they were received. We won't accept shoes with signs of having been worn or used.