Can I return an item?

If you aren't happy with your purchase don't worry you can send them back always checking that it is in perfect conditions.

Return Adress:


Rua Cidade N'Dola nº 79

4150-207 Porto.


How long do I have to return an item?

Returns can be made within 15 days from date of purchase.

Do I have to pay anything to return my items?

Yes, you will have to pay the return delivery.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/ building society.

What should I do if the refund amount is incorrect?

Contact me at and we will solve the problem as quickly as possible. reserves the right to reject returns sent or communicated beyond the return .

IT SHOES uses cookies to ensure that we give the best experience
on our website. If you continue we assume that you consent
to receive all cookies on IT SHOES website.

Questions? Feedback? powered by Olark live chat software