Can I return an item?
If you aren't happy with your purchase don't worry you can send them back always checking that it is in perfect conditions.
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How long do I have to return an item?
Returns can be made within 15 days from date of purchase.
Do I have to pay anything to return my items?
Yes, you will have to pay the return delivery.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/ building society.
What should I do if the refund amount is incorrect?
Contact me at firstname.lastname@example.org and we will solve the problem as quickly as possible.
ITSHOES.com reserves the right to reject returns sent or communicated beyond the return .