In which countries is it possible to shop online?
We ship to EU countries and USA.
How many languages is it possible to browse in?
In Spanish and English.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If you send us an email to firstname.lastname@example.org asking for the model and size you are looking for, we will answer you as soon as possible.
Will I receive the same product that I see in the photo?
Yes, except in the case of products that are hand crafted in which there may be slight differences in the final product. Also remember colors can have a slightly difference depending on the screen you are watching them.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the LOG IN section. You will receive an email with your new password.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, check your spam or contact us at email@example.com
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn't been processed yet.
Can I cancel my order?
Yes. You can cancel your order from the order menu in your account.
What should I do if I get the wrong item?
If you ever receive an item by mistake that you did not order, please contact us at firstname.lastname@example.org