How long does the shipping take?

  • Continental Spain and Portugal: If you have made your purchase and we have received your payment before 4pm on a working day, you will receive your purchase the next working day between 9am and 7pm. Hurray! If you prefer, you can also choose delivery in a MRW office. You will automatically be shown the address of the closest office to your home.

  • Islands and USA: This shipping is made by certified mail and takes from 1 to 2 weeks to arrive at your door ready to take a spin on the town.

  • EU countries: This shipping is made by TNT and takes from 24h to 48h in working days to surprise you at your home and make your day!

Do you deliver during holidays?

No, we don’t. Our courriers have holidays as well...we only deliver in working days.

Delivery Schedule?

  • Continental Spain and Portugal: If you chose the free shipping, the delivery will be made on working days between 9h and 19h without possibility of setting a time. You have the choice to use a personalized delivery but unfortunatly it isn't free. 

  • Islands and USA: In case that there’s no one home to receive your IT Shoes, the post service  will leave a warning with the necessary information so you can retrieve them as soon as you can, in the closest postal office. 

  • EU countries: delivery is made between 9h and 19h without possibility of setting time. In case that there’s no one home to receive your IT Shoes, TNT will call you or will leave a warning with the necessary information so you can retrieve them as soon as you can.

Do you accept returns?

Of course we do! If you don’t like your IT Shoes, we will refund your money as soon as we get them back. We want happy IT Girls!

The shipping costs are customer's responsability.

How much do the returns cost?

  • Continental Spain and Portugal: If we pick them up, it has a cost of 8€ and the schedule is the same as the delivery: Between 9h and 19h on working days.

  • Islands, USA and EU countries: IT Girls have to return their package to our address:

          IT SHOES
          RUA FRANÇA JÚNIOR 615
          4450-137 MATOSINHOS
          PORTUGAL

How much is the shipping?

You can check rates during your purchase or you can ask sending a mail to info@itshoes.com

Who delivers?

  • Continental Spain and Portugal: MRW

  • EU countries: TNT

  • Islands and USA: Certified Post 

How can I contact the shipping service?

  • Spain and Continental Portugal: IT Girls will receive a shipping number and the info of the closest shipping office .You can track your shipping and count the minutes to meet your IT Shoes with that same email! YEEPEE!

  • Islands, Europe and USA: You will get an email from us with your tracking number and online site where you can track your package 24/7!!

If you have any more questions or doubts contact us 24/7 at info@itshoes.com.

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