IT GIRL, we want you to be happy with your purchase, so we put everything at your disposal so you can make any exchange or return without problems.

You have a period of 15 days since you receive the package to request an exchange or refund by sending an email to info@itshoes.com with the order number or email with which you made the purchase or do it from the following link: https://return.iflastmile.com/itshoes.

Once we receive the package and check that everything is in perfect condition, we will manage and send the new package or refund the amount in the same way it was charged.

ATTENTION TO RETURN PACKAGING

ATTENTION! No returns or exchanges will be accepted on models that arrive defective or with signs of having been worn. Try the shoes on clean floors so as not to stain the sole in case you want to exchange or return them. Regarding the shipping when you return them, if the box of your IT SHOES does not arrive as you received it, we will deduct 4€, so take care that it does not have stickers or is in bad condition. If you can not use the original packaging you can put it in another box, use bubble wrap or cardboard paper to pack it.

INSTRUCTIONS FOR MAKING AN EXCHANGE

All exchanges are free of charge. You can send us an email to  info@itshoes.com with the order number or the email with which you made the purchase or do it from the following link: https://return.iflastmile.com/itshoes.

You can manage the shipping or, if you want, we can be us. The collections managed by us in Spain and Continental Portugal are free of charge.

To request a pick up you have to click on the link above. It is very important that you wrap your box well or put it inside another box so that the original IT SHOES box arrives in perfect condition. We will deduct 4€ if your box arrives with stickers or in bad condition.

The carrier will pick up the return. When it arrives at our facilities, we will check that everything is OK and we will send the exchange for free.

You can also send the package on your own to our store in Madrid or our warehouse in Zaragoza:

FLAGSHIP STORE:

JUSTFORITGIRLS SL

C/ LAGASCA, NUM 52

28001 MADRID (MADRID) SPAIN

SERVEO ZARAGOZA:

POLÍGONO EL PRADILLO II,

C/ GENERAL MOTORS, Nº8

50690 PEDROLA, ZARAGOZA (SPAIN)

After confirming that the reception is correct and the items are in perfect condition, you will receive a confirmation email indicating that the amount will be credited to your account the following Friday. Remember that the time it takes to receive the credit to your credit card always depends on your bank.

IMPORTANT: EXCHANGES AND RETURNS 15 DAYS. EXCHANGES AND RETURNS OF PURCHASES IN PHYSICAL STORE CAN ONLY BE PROCESSED IN PHYSICAL STORE. PURCHASES IN ONLINE STORE CAN BE EXCHANGED AND RETURNED IN PHYSICAL STORE (LAGASCA 52, MADRID).

 

JUSTFORITGIRLS SL, with CIF B67698027 and address at C/ Lagasca, 52, 28001 Madrid (Madrid), reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received. Under no circumstances will we accept shoes with signs of having been worn.