Refund policy

Can I return my IT SHOES?
Of course, if you are not satisfied with your purchase, you can return the product. You just have to send it back in the same conditions in which you received it without forgetting anything (including cloth bag, cards...).


If you send it from Spain or Continental Portugal, MRW can pick it up from 9h to 19h for the amount of 8€ (there is no possibility to mark timetable.) To request a pick up, you have to send us an email to info@itshoes.com. If you prefer, you can also leave your package at the MRW office closest to your home but do not do it before informing us because we need to give authorization. We need 24h to request the pick up either at home or at the MRW office of your choice. You don't need to put any address, MRW will put a label on your package. That is why it is very important that you wrap your box well or put it inside another box so that the original IT SHOES box arrives in perfect conditions. We deduct 4€ if your box arrives with stickers or in bad condition.


What is the deadline for a return?
The legal deadline for any return is 14 days from the date of receipt of the purchase.


Do I have to pay anything for my return?
The returns managed by us have to be paid by the customer through our bank account. They have a cost of 8€ for Spain and continental Portugal. Returns outside this territory will be the customer responsible for getting the package to our store in Madrid or our warehouse in Oporto to these addresses:


FLAGSHIP STORE:
JUSTFORITGIRLS SL
C/ LAGASCA, NUM 52
28001 MADRID (MADRID) SPAIN


OPORTO WAREHOUSE:
JUSTFORITGIRLS SL
RUA FRANÇA JÚNIOR 615
4450-137 MATOSINHOS
PORTUGAL


It is the client's responsibility that the box arrives in perfect condition. If the box arrives damaged or with stickers stuck directly on the box, 4€ will be deducted from the return.


How will I receive the amount of my return?
Once the return has been approved, you will receive the amount in the same way you made your purchase.


When will I receive my refund?
After approving the return (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be credited to your account the following Friday.
Remember that the credit to your credit card always depends on your bank.


JUSTFORITGIRLS SL, with CIF B67698027 and address at C/ Lagasca, 52, 28001 Madrid (Madrid), reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were received.